To fulfill your order, you must provide us with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering.
This Policy sets out how we may collect, retain and use the personal data that you provide to us in correspondence, in registering for an account with us or in connection with any product order or product personalisation. This may include your name, email address, telephone number and other contact details, date of birth and impressions of your (or your child’s) fingerprints or footprints. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We do not collect or process your credit or debit card details. These are collected and processed by our payment processing service providers detailed below:
- PayPal (Europe) S.a.r.l. et Cie, S.C.A. (“PayPal”). For more information about how PayPal processes your information, please see https://www.paypal.com/uk/webapps/mpp/ua/legalhub-full
- Stripe, Inc (“Stripe”). For more information on how stripe processes your information, please see https://stripe.com/gb/privacy
We collect information about you, when you register with us, to process your order which you have placed for personalised products and services, to settle disputes, or to provide customer support.
If you agree we may also use your personal data to notify you of any our new, promotions, other products and services we think may be of interest to you, which you may revoke at any time.
We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions.
If necessary your information will be used to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
Your information will not be shared for marketing purposes with outside companies. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
If you have consented to receive marketing about our latest news, products and services, you may opt out at any time. If you no longer wish to be contacted for marketing purposes, please click here to email us.
Under the Act you have the right to request a copy of the Information that we hold about you. There will be an administration fee of £10 associated with this request, as permitted by the Act, and it will require two pieces of identification to prove your identity. Please make an application to firstname.lastname@example.org
You may also have rights to change, restrict our use of, or delete your personal information. We will generally delete your personal information upon request but we may retain your information in conformance with our data retention policy most specifically for legal and tax reasons and to honour your opt-out requests. We do not keep Information longer than we deem necessary.
You can object to (i) the processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have, you have the right to do so with your local data protection authority.
This information is used to track visitor use of the website and to compile statistical reports on website activity.
To help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.
You may block cookies by activating the settings on your browser. If you choose to block all cookies (including essential cookies) you may not be able to access all or some parts of our web Site features.
Most cookies we use are known as session cookies. These cookies will expire whenever you close your browser or shut down your computer, and such cookies need not be blocked. Other cookies used for specific purpose will expire when that purpose is no longer required.
You can exercise this right at any time by contacting us.