Momentoes FAQs

Handmade Jewellery

Will the jewellery have a hallmark?

Hallmarking is not a requirement for items less than 7.78g.

To have silver jewellery officially hallmarked it needs to be sent to the London Assay office where it would be stamped with our own makers mark. To hallmark your jewellery it will incur an additional charge of £45 including postage and add approximately 14 days to the delivery.

goldsmiths hallmark
Will I see the detail in a hand or footprint?

A little detail is lost but we endeavour to ensure strong markings are visible.

Our ink-less wipe kits can be used on the day baby is born and prints can easily be taken by parents and baby’s hands and feet stay clean!

Can you make more than one charm with the same print?

Yes. Multiple charms can be made from the same print.

How do you know whose prints are whose?

Enclosed within each print kit is a form, please complete with each child’s or pet’s name and also write the name under the print. If you are supplying existing prints, please note these details when emailing/posting or uploading your prints.

I already have my prints can you use them?

Yes. You can upload a copy on our website or alternatively send it by email or post it to 34 Beaufort Avenue, Blackpool FY2 9HG. When you place your order. (please don’t send the original)

Is it just hands and feet you can transfer on to jewellery?

No, it can be hands, feet, baby scan, kiss, child’s drawing, pet nose prints or paw prints.

We can do most things that can be printed onto paper.

I have sent several prints which one will you use?

The best print will be used if you have a specific print you wish to use please mark the print and confirm your request when supplying your prints. If we feel it may not give the best result we will contact you.

Can you use the same prints again if I re-order?

Yes, we aim to keep a copy of your prints on file for 12 months, this is not a guarantee.

If we already hold a copy of your prints from a previous order please pick – you already hold a copy of your prints from a previous order.

What happens if my print doesn’t turn out the way I want it to?

If you think your prints haven’t worked you can e-mail them to me and I can tell you if they are suitable. Alternatively you can purchase an additional kit.

How long will it take to receive my jewellery?

The jewellery is hand crafted and handmade. We aim to supply your order within 14 – 21 working days of receiving your prints. It may be possible that you receive your jewellery before this but at busy periods it may take the full 21 days.

Will I see the detail of the finger print?

All finger prints are unique and take time to develop. Finger prints are often more defined in children over 2 years of age. If your child is very young doesn’t have defined prints often the fine lines don’t transfer and it’s more of an imprint. Instead you could take a print of the child’s nail or opt for a hand footprint.

Will my handmade jewellery be flawless?

The jewellery isn’t made by a machine, it is handcrafted to a high standard. Therefore each piece is slightly different and totally unique.

Can you make a bespoke design?

Yes, please contact me at your suggestions.

Is there a limit to the length of name you can engrave on the handmade jewellery?

Some of the pieces are quite small and are limited to a date or initials. Please see individual descriptions for the options.

Please check your spelling and dates before adding your gift to the shopping basket as any mistakes made cannot be rectified once the order has been processed.

Can I have a different print on each cuff-link?

Yes, there is a small additional charge for this. Please select the option when ordering.

Is there an age limit?

Hand, foot and paw prints can be any size or age as all prints are made smaller.

Memorial Gifts

Will my glass scratch?

Yes it is susceptible to scratching

Will my handmade silver charm mark?

Silver is a soft metal and it will naturally mark if scratched and knocked when worn, this adds to the charm and the appeal of a handmade piece.

Will my resin jewellery scratch?

Yes it is susceptible to scratching

Can combine family member’s ashes to make a piece of jewellery?

Yes we are more than happy to combine the ashes of loved ones.

How do I know they are my loved ones ashes?

All ashes received are treated with the upmost respect and great care is taken with each order. We only work on one order at a time so you can be assured that there’s no possible chance of ashes getting mixed together. All ashes and documents are stored together and individually marked with the order name and number.

How ash is needed?

We ask you supply approximately half a teaspoon of ashes per piece. Any remaining ashes will be returned with your finished piece. It is very understandable that this may be very difficult after the loss of a loved one.If you feel like it’s just too much, maybe ask a friend to help.

Will I See the Ashes in Glass and resin?

Yes the ashes are visible

Will I See the Ashes in Silver?

Yes the ashes are visible.

Will you return the unused ashes?

Yes, they will be returned to you with your completed order.

How Can I Get my Loved Ones' Ashes to You?

Upon receipt of your order we will send you a collection pack for the ashes.
Inside your pack you will find a form to complete and everything else that you will need. We would recommend using recorded or special delivery and then return them to 34 Beaufort Avenue Blackpool FY2 9HG. The postage costs to send the ashes to us is not included.
When you send your ashes to us please advise the post office that you are having some personalised jewellery made and you are sending material for this.

How Long Will My Order Take?

Items are normally ready between 14 and 21 working days of receiving your ashes.
Your finished piece will be dispatched via Royal Mail Special Delivery free of charge.

How do I order ?

Once you have placed your order a small receptacle and packaging will be sent to collect the ashes, we ask for half a teaspoon per item.  Please return this via Royal Mail special delivery or signed please include who the name and the address from where they have come from.  Any unused ashes will be returned with the finished piece.

Should I save some ashes?

It may be advisable to keep a small amount of the ashes in case they get lost in the post, or the finished jewellery gets lost or damaged. You may also want to order more pieces for other family members.

Will I be charged postage?

The cost of sending the finished jewellery and the ashes collection kit is included in the cost of the jewellery. The customer pays the postage cost to return the ashes to us.

Do I have to use your receptacle to return the ashes to you?

No, you are quite welcome to use your own. If your container is larger than a Royal Mail small parcel you may be charged additional postage for the return.


UK Ring Size - Measurement

J – 48.7mm
K – 49.9mm
L – 51.2mm
M – 52.5mm
N – 53.8mm
O – 55.0mm
P – 56.3mm
Q – 57.6mm
R – 58.9mm
S – 60.1mm
T – 61.4mm
U – 62.7mm
V – 64.0mm
W – 65.2mm
X – 66.5mm
Y – 63.5mm
Z – 69.0mm

What if I don't know my ring size?

Please select the option for a free ring sizer, this will be posted out with your collection kit.

Please return the ring sizer with your ashes as they are re-usable and every little helps to save the planet.

Do you have some measuring Tips?

Ideally fingers should be sized properly by a professional jeweller using a ring sizer if your measuring at home here are some tips.

Measure your ring size more than once, at different times of day and ideally on both cold and warm days. Measure up to 3 to 4 more times for accuracy. If the ring falls between two sizes, order the larger size. Rings with wider bands will fit a bit tighter.

Why should I measure my finger more than once?

Finger size can change with, temperature, time of day and for various other reasons.
You will want a ring size that will fit whether your hands are hot or cold. For this reason we recommend that you measure your finger size more than once, ideally at different times of day and ideally on both cold and warm days.

How Do You Know If A Ring Fits Properly?

The ring should fit your finger comfortably: snug enough so it won’t fall off, but loose enough to slide over your knuckle with relative ease. When the knuckle is bigger than the base of the finger, measure both places and pick a size in between the two.

The difference from one whole ring size to the next is only 2-3mm in the circumference of the inner part of the band.

The wider the ring, the tighter it will fit on a finger. If you’re between sizes, round up. If you have large knuckles, you may need to go up a size. It’s also good to keep in mind that finger size fluctuates slightly based on diet, temperature and activity. The way your ring fits may change slightly over the course of a single day.

Can I have the ring re-sized?

Rings cannot be re-sized once made due to the high heat involved. Please make sure you know your correct size before ordering.No responsibility will be taken for ordering the incorrect size

Keepsake Urns

What is a keepsake urn?

This is a very small urn used to keep a token amount of cremains ashes. This is ideal if the ashes need to be scattered far from home or in another country as it allows a small amount to be close.

How much will my keepsake urn hold?

The cavity holds approximately a quarter of a teaspoon to one teaspoon- dependant on the size. How do I fill my keepsake jewellery? The keepsake jewellery will come with a presentation box, funnel and instructions to fill your jewellery. There will be a screw top or plug in the back or bottom to enable access. If you do not feel comfortable filling your own jewellery, a funeral director may be able to help you.

Will the contents of the jewellery be secure?

Once the plug is in the contents should be secure. you may wish  to add a small amount of super glue or epoxy resin for extra peace of mind. 

Can I shower wearing my keepsake urn?

Although the pendant will be somewhat waterproof, we do not recommend wearing it in the swimming pool or in the shower.

Machine engraved personalised Gifts

Spelling, Dates & Grammar

Please, check your spelling, dates and grammar before adding your gift to the shopping basket as any mistakes made cannot be rectified once the order has been processed. How it appears here will be how it appears on the product, including spacing and punctuation. Please do not include accents and special symbols as some of our processes will not allow this. This includes accents above and below the alphabetical or numerical text.

Please refrain from using all capitals in your personalised message. If the message is all in capitals you will find the personalisation extremely difficult to understand and may even result in personalisation being missed off the product.

Will it look the same as your photo?

Please note that the colour of the product you receive may not match the colour as displayed on your computer monitor.

Can I cancel my order?

For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. However this does not apply to personalised or customised items made specifically for you. However we will except returns under the following circumstances

  • If the name or message doesn’t appear as stated on the order.
  • It is faulty.
  • The product delivered does not match the order.
Will the layout of the prints and texts be exactly the same as the photos on the website?

The layout will depend on the number of prints and the amount of text that is to be engraved. We will engrave the gift to give you the best possible result and the best fit. You may find that this may differ from the photographs shown on the website.

Jewellery Care

How do I care for my handmade silver jewellery?

Silver tarnishes naturally and will tarnish faster in humid environments. Try not to let your charm come in contact with lotions, perfume, wool, food, rubber bands, latex gloves and certain paints. Oily salts from your fingers can tarnish silver.
Avoid swimming whilst wearing your charm, chlorine can permanently damage or discolour your silver jewellery. Remove before using the shower, bath or cleaning.

How can I clean my jewellery?

You can remove light tarnishing by using a gentle washing up liquid and warm water. Carefully brush with a soft bristle brush, such as an old toothbrush. After brushing, simply rinse with lukewarm water and allow to dry. Do not brush over your fingerprint as this may damage your print.

Alternatively polish with a silver polish or a silver cloth. Try to avoid the print as may cause damage. Avoid using dipping silver as this could damage the print and remove any antiquing effects.

How should I store my jewellery?

Individually wrap each charm and keep away from other pieces of jewellery to prevent rubbing.

Will my handmade jewellery charm mark?

Silver is a soft metal and it will naturally mark if scratched and knocked when worn, this adds to the charm and the appeal of a handmade piece.

How do I care for my resin jewellery?

To ensure you get the best from your jewellery and to keep it looking its best, please follow these simple guidelines.
Resin looks similar to glass and treated with care it will stay looking beautiful for many years to come.

Avoid the jewellery coming into contact with harsh chemicals, cleaning products, also lotions, body sprays, perfume, hair spray, nail polish remover, sanitisers, or make up, as this may soften, damage the resin or cause it to break down completely.

Please avoid swimming whilst wearing your jewellery, chlorine can permanently damage or discolour it. Remove before using the shower, bathing, swimming or cleaning, etc resin isn’t waterproof.

Remove when sunbathing and keep the resin away from extreme heat as this may cause the resin surface to soften and distort if exposed for prolonged periods.
Keep your jewellery out of direct sunlight. Prolonged exposure to direct sunlight can cause the resin to discolour and soften.
Smoking, if your piece is in regular contact with smoke it will usually yellow.
Try to avoid bumping and scratching or sleeping in your resin jewellery.

Silver will naturally oxidise over time, use a polishing cloth to keep it clean avoiding the resin, do not use any abrasives. When using a silver polish please do not rub the resin surface or submerge the jewellery in a silver solution as this may cause damage.
Store your jewellery in a box, in an area with low humidity to reduce tarnishing. Individually wrap and keep away from other pieces of jewellery to prevent rubbing and scratching.

Ordering & Delivery

Are there any hidden charges?

No, all prices include postage  and packaging on all items delivered within the UK.

Please contact us for a quote for International Delivery. Any customs or import taxes applied are your responsibility.

Which delivery service do you use?

Orders valued under £30 are sent via Royal Mail 2nd class.

Orders valued between £35 – £50 are sent by Royal Mail signed for this has compensation up to £50 .

Orders valued over £51 are sent via Royal Mail Special Delivery.

These orders are fully tracked and fully insured and will aim to deliver the next working day before 1 pm. ( not including weekends)A signature is required.

This has compensation for loss and damage up to £500.

How long will my order take?

Handmade items take between 14-21 working days from receiving your prints, though during quieter periods you may receive your order sooner.

Machine engraved items take between 7-10 working days from receiving your prints.